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Returns

RIGHT OF WITHDRAWAL

If customer is dissatisfied with a purchase, he/she may withdraw from the contract. Communication must take place within 14 days and can only and exclusively be done by the consumer customer that is a purchase made without VAT registration number.

 

INSTRUCTIONS FOR RETURNS

1. Error in purchasing: please advise by telephone or e-mail the intention to return the article,

2. The article must be completely intact, garments unworn, bathing costumes must have the transparent protective hygienic label, each article must be returned with its original label, if shoes were tried on they should not have any signs /marks on the sole or folds on the upper.

3. The original packaging must be intact.

4. Shipment until arrival to our store is under the direct  responsibility of the customer.

5. The box, in the case of footwear, must not have under any circumstances any adhesive tape and it must be the original.

6. In the event of defective merchandise or regarded as, follow the standard procedure as described above. After having been informed of the problem, www.calzoleriadelcorso.it reserves the right to request a photographic image of the problem before authorization of return.

7. The return shipments in Italy will be free of charge with the courier sent directly by www.calzoleriadelcorso.it Should the customer choose a different courier other than the one used by www.calzoleriadelcorso.it the cost of return will be at the customers own expense and liability. .

8. Cash on delivery and carriage forward of unauthorized returns will not be accepted,

9. The merchandise must be returned within 14 days.

 

COMPENSATION MODELS

Possibility to request an exchange for a different size, color or model, if available. In the event of no alternative for exchange, the initial amount paid may be used for other merchandise in arrival for a period of time up to maximum 3 months (this voucher is not accumulative and not divisible)

A refund may also be requested; when the merchandise arrives in stock and is verified to be in perfect condition. For orders paid by Credit Card and PayPal the refund will be made by direct reversal within 10 days, by Bank Transfer to the same bank account; in the case of payment by Money Order or Cash on Delivery the refund, will be transferred to a bank account specified by the customer within 10 days of receipt of the same. If there is evidence of any wear, damage, alteration or use of the merchandise and / or packaging, a part of the value quantified, will be retained to cover the damage caused. Subject to any expenses expressed above www.calzoleriadelcorso.it will refund within the times described above, the amount already paid for the product, excluding transport costs. In the case of faulty merchandise a total refund will be made.

www.calzoleriadelcorso.it reserves the right to not accept returns sent by couriers other than those indicated in the mail with the return instructions.

www.calzoleriadelcorso.it reserves the right to not collect/pick up unauthorized returned merchandise, delivered by Cash on Delivery and Carriage Forward or which do not comply with all the conditions provided.

The Purchase contract between the customer and www.calzoleriadelcorso.it is considered concluded in Italy and governed by Italian law. Any disputes shall be referred to the judicial authority of the court of Ravenna.

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